ledger.com/start

What Is ledger.com/start?

ledger.com/start is the official onboarding portal provided by Ledger for all new users of Ledger hardware wallets (Nano S Plus, Nano X, Stax, etc.). It guides you through each step of setup, from unboxing and device verification to downloading Ledger Live, initializing your wallet, and managing your assets safely.

This page is designed to protect you from phishing or fake instructions. Always make sure you are using the correct URL and secure HTTPS connection. Security is core to Ledger’s philosophy.

Why Start at ledger.com/start?

• Official & Verified: You’re getting instructions and software directly from Ledger, reducing the chance of fake or tampered tools.
• Step-By-Step Guidance: Even if you’re new to crypto, the process is laid out clearly and safely.
• Device-Specific Setup: Instructions adapt to your device model (Nano S, X, etc.).
• Security First: Recovery phrase best practices, firmware updates, and anti-phishing warnings are baked in.
• Downloads You Can Trust: Ledger Live installers and checksums are provided via secure links.

How to Use ledger.com/start — Step by Step

1. Unbox & Verify Your Device

When you receive your Ledger device, make sure the packaging is sealed and intact. Ledger uses tamper-evident packaging. Do not use devices that arrive pre-configured or with unofficial packaging.

2. Visit ledger.com/start

In your browser, go to https://www.ledger.com/start. On this page you choose your device model and proceed with the guided setup. Do **not** go through any other link or download page from unknown sources.

3. Download Ledger Live

Ledger Live is the official companion app (desktop & mobile) to control your Ledger device, manage assets, perform firmware updates, and interact with DeFi, NFTs, and more. Select the appropriate version (Windows, macOS, Linux, iOS, Android). Verify checksums if provided.

4. Connect & Initialize Your Device

Plug your Ledger device into your computer (or use Bluetooth if your model supports it). Choose “Set up as new device” unless you're restoring from an existing recovery phrase. Follow prompts to choose a secure PIN (4–8 digits).

5. Generate & Store the Recovery Phrase

Your Ledger will display a 24‑word recovery phrase. Write these down on the recovery sheet included (in order). Confirm the phrase on the device itself.

• Never store your phrase digitally — no photos, screenshots, or cloud storage.
• Consider backing up in two secure private locations (e.g. safe, metal plate).

6. Install Crypto Apps & Add Accounts

In Ledger Live, install applications for the cryptocurrencies you intend to use (Bitcoin, Ethereum, etc.). Then add accounts associated with those apps. Ledger Live will synchronize balances and transaction history.

7. Transact & Manage Securely

You can now send and receive crypto, view your portfolio, stake certain assets, and explore Web3 & NFT integrations. Every outgoing transaction must be approved on the physical Ledger device screen, ensuring that malware on your computer cannot falsify transactions.

Troubleshooting & Tips

Device Not Recognized?

• Try a different USB cable or USB port (some cables are power-only).
• Restart your computer and re-open Ledger Live.
• Ensure drivers are up to date (on Windows especially).
• Check the physical connector for dust or damage.

Ledger Live Fails to Launch or Crashes

• Reinstall Ledger Live from ledger.com/start.
• Check for compatibility issues or conflicting software (antivirus/firewall may block connections).
• Run Ledger Live as administrator (on Windows) or allow permissions (macOS).

Lost Recovery Phrase?

If your recovery phrase is lost, there is no way to recover access to your funds. Your device cannot help retrieve it. Always create multiple offline backups during setup.

Is ledger.com/start Always Needed?

Once setup is complete, you’ll mostly interact via Ledger Live. The ledger.com/start page is primarily used for onboarding, updates, troubleshooting, and security reminders.

Security Best Practices

• Never share your 24-word recovery phrase with anyone, including devices or websites—Ledger or otherwise.
• Always verify you’re on https://www.ledger.com/start before proceeding.
• Keep firmware up to date via Ledger Live.
• Use passphrase features (if supported) for extra layers of security.
• Do not trust links from unsolicited emails or social media urging you to “go to ledger.com/start now.” These are frequent phishing methods.
• After each transaction, double-check the address and amount on the physical device before confirming.

Common Questions (FAQ)

Is ledger.com/start safe to use?

Yes — it’s Ledger’s official onboarding portal. Always ensure you’ve typed the correct URL and see the padlock icon (HTTPS). Avoid links forwarded by others.

Can I set up multiple Ledger devices from ledger.com/start?

Yes — the onboarding flow supports different device models. You can repeat the process for each device you own.

What if my device came pre-initialized?

That is a red flag of counterfeit or tampered hardware. Genuine Ledger devices always come uninitialized and sealed. If you suspect tampering, do not use it and contact Ledger support.

How do I restore an existing wallet?

The onboarding flow also provides an option “Restore from recovery phrase.” Use this only if you legitimately have the 24‑word phrase from before.

Do I need an internet connection?

Yes — for visiting the website, downloading Ledger Live, and synchronizing account data. However, your private keys remain offline on your Ledger device.

Summary & Next Steps

The ledger.com/start page represents the secure, official start of your Ledger wallet journey. It ensures you set up your hardware wallet correctly, download verified software, and adopt strong security practices from day one.

After setup, your primary interface will be Ledger Live — but the principles and vigilance you learn here (secure backups, firmware updates, anti-phishing awareness) protect your crypto long-term.

Ready to begin? Visit ledger.com/start, follow the steps carefully, and take control of your digital assets with confidence.